The dimensions of each item are included in the item's description. We cannot guarantee our items to be a perfect fit for whatever the buyer intends to use them for. We will be sure to deliver the items with the dimensions described.

We are happy to send over a proof for our customers, if requested. However, we do not automatically send a proof if it isn't requested. Sending proofs and receiving approvals delays our entire process and production line. We do not mind assisting if we are asked, but in most cases the details provided are more than enough to complete an order without design mockup.

Tracking numbers are provided for every order. We ask customers to monitor their tracking. In the event an item is marked delivered, but is somehow not actually at the location, the quickest resolution is to contact the local branch of the post office or your neighbors. We will assist with investigating but once an item is shipped and marked as delivered, it is difficult to quickly resolve from the shipper's location.

We gladly send over design proofs prior to a purchase, but we do not prioritize these designs. Our priority is to fulfill existing orders for our customers. The most efficient way to get an order quickly while needing design help is to purchase the item and list all design requests in the notes. We will be sure to finalize the details prior to engraving the order.

We keep on track with our advertised turn around times, and we often deliver much sooner than is predicted. However, the production clock will not start until an order is fully detailed. If numerous design proofs and adjustments are requested after the order is placed, the time frame will begin once we know exactly what will be needed on the order. One more factor that will delay advertised turn around is having an item painted. Naturally, painting and letting an item dry will require more time and attention than delivering an order in its original state.

You will need to submit a cancellation of your order and reorder with the correct mailing address.

If an item arrives damaged, please reach out within 48 hours of delivery.

Due to the personal nature of our custom items, we do not offer a return option. The majority of our orders include personalized wording or names, but even the more generic items include sizing and color requests that are unique to each customer. Once an item is created, the order is complete.